Rafid Automotive Solutions, the joint venture between Sharjah Asset Management, the investment arm of the Government of Sharjah, and OWS Auto, has announced the launch of an updated, easy to use version of its popular smart application. Boasting a fresh, modern design in line with current trends, the updated application offers user-friendly features, greater integration and flexibility, and a comprehensive new range of services.

Salim Saeed Al Midfa, CEO of Rafid Automotive Solutions, confirmed that the update is in line with the Government of Sharjah’s framework to strengthen digital transformation efforts, and to give customers the ability to easily access a wide variety of services, at any time and from anywhere, enabling them to complete actions and transactions effortlessly and efficiently.

Al Midfa pointed out that Rafid is always keen to listen to the opinions and comments of customers as this enables the company to develop and improve its services, adding that the latest version of the application addresses and incorporates many of the comments and requests received. He added that the new application is now the best in this field at the Arab and regional levels.

In addition to the services previously available, such as roadside assistance, refueling, tyre and battery replacement, and transportation to nearby workshops, the updated application boasts several new features. For example, it enables vehicle owners to book a vehicle inspection at a MotorCheck center, which offers a comprehensive range of inspection services. Users can also book an appointment at the AutoXpress workshop, which is an integrated facility for the repair of all types of vehicles, or access AutoXpress Mobile Workshop services, for services such as the urgent replacement or repair of tyre, oil replacement and car sanitization.

For the first time, users are also now able to book a Sharjah Taxi (through the call center) or a car (via the Buraq Limousine app), giving the more transport options within one integrated application.

In addition, the application provides the service of reporting an unknown accident. For 335 dirhams, users can view the details and dates of accidents, check reports, and pay any accident fees directly. They can also report accidents and book roadside assistance via the application. To enhance the user experience, the application even allows for a user’s vehicle and personal data, such as an address, to be stored.

The updated version of the Rafid application is available for iOS and Android in Arabic, English, and Urdu. The company is expected to add additional innovative services to the application during the course of the year.