RafidAutomotive Solutions announced the opening of the “Unified RafidCustomer Service Center,” for minor accident reporting in Wasit— Sharjah. The center specializes in dealing with minor traffic accidents and is strategically located near the Wasit Police headquarters and Traffic and Licensing Services Center in Sharjah; to ensure seamless coordination with the Sharjah Police General Directorate.

Abdelrahman Alshamsi, Accident unit & RSA Manager at Rafid Automotive Solutions, said: “The center operates round the clock; seven days a week and aligns with the strategy and expansion plans of Rafid, where we believe in providing the best services emulating the highest international standards. The goal of opening the center is to address customer queries quickly and efficiently; with the time period of completing transactions not exceeding 10 minutes.”

Service package

Alshamsi indicated that the center provides a variety of services, including; issuing and planning minor traffic accidents, providing access to a traffic accident investigation department affiliated with the Sharjah Police General Directorate, recording all inquiries and sending them to designated authorities, and other services that facilitate communication and interaction for the customer.

Lt. Col. Mohamed Abdulla Allay, Director of Traffic and Patrols Department at the Sharjah Police Headquarters, said: “The opening of this new center reflects on the cooperation and coordination between the police and Rafid and their keenness to provide all the required services and facilities for customers near police sites. We appreciate and support this endeavor as it extends maximum support to all customers.”

He further highlighted that the governance and centralization processes in a unified headquarters would help establish the services by Rafid Automotive Solutions, strategic partners, more efficiently.

The “Unified Rafid Customer Service” center, is equipped with the highest technical specifications and is ready to address all the requirements of its customers. Additionally, the public can still benefit from the services provided via the Rafid application for reporting minor traffic accidents; a fast and reliable solution, besides also calling their toll-free number (80072343) round the clock.