The Hamriyah Free Zone Authority (HFZA), has called on all customers to process their transactions online without the need to visit its offices in person.

“As part of our precautionary measures to safeguard the health and safety of our customers and employees and in line with the government’s efforts to protect the community in light of the recent outbreak of coronavirus (Covid-19), customers are highly encouraged to make their transactions online,” HFZA said.

“We have a highly-developed network of online and smart services that cover all customers and investors’ needs. It can help them carry out their transactions easily and seamlessly according to the highest international standards” the authority added.

Our online platforms (Website and Smart App) provide more than 285 services that make easy for customers to conduct leasing and licensing, financial and accounting, engineering, visas, environment, nutrition, information technology, and purchases transactions all the time. Customers can also contact us directly to answer their queries and questions, without the need to visit our offices, which would save their time and efforts while obtaining whatever service they need effectively and efficiently, the authority emphasised.

Latest technologies & innovations

“We have harnessed the latest technologies and innovations to introduce a host of online services that accelerate and simplify procedures, serve customers and investors and help their business to grow and thrive,” said HE Saud Salim Al Mazrouei, Director of HFZA.

“Within just an hour, investors can set up their businesses at HFZA and process all transactions online through our innovative platforms, which were developed to attract investors and investments across various sectors. No wonder, HFZA today is a top destination for expansion and export activities to neighbouring and distant markets and a magnet for foreign investments across industrial, commercial and service sectors. These are key sectors that significantly contribute to supporting the national economy and diversifying sources of income” Al Mazrouei underlined.

Remote work system

He noted that HFZA has partially activated the remote work system for certain departments and employees, as part of its precautionary measures taken to maintain the safety of all staff and customers and in response to the directives of local and federal authorities.

“We have also adopted a sophisticated system to support staff not covered by the decision to ensure they perform their duties seamlessly and participate in meetings and discussions along with HFZA’s teams,” Al Mazrouei clarified.