Sharjah Airport Authority (SAA) has honored a group of winners who participated in the “Because We Care…” program — an initiative designed to gather customer feedback and insights regarding the quality of services provided at the airport. The recognition reflects the SAA’s appreciation for their active contributions in enhancing the passenger experience and supporting continuous development and improvement efforts.

This recognition is part of the SAA’s ongoing commitment to fostering a culture of positive engagement with its customers and reinforcing transparency and open dialogue. By listening to the voice of the passengers, the SAA aims to achieve the highest standards of service excellence, in line with its vision of positioning Sharjah Airport as a leading travel hub in the region.

Dr Ahmed Al Hmoudi, Director of the Customer Service Department at Sharjah Airport,affirmed that the “Because We Care” program serves as a vital tool in understanding customer needs and expectations, emphasizing that passenger feedback remains a fundamental pillar in the SAA’s journey of development. “Our continuous pursuit of customer satisfaction is deeply rooted in our belief in listening, learning, and evolving,” he added.

Sharjah Airport adopts a comprehensive, multi-channel approach to capturing passenger feedback to ensure an ongoing enhancement of the travel experience. This includes customer satisfaction surveys available on the airport’s official website (www.sharjahairport.ae), in-person interviews conducted by customer service staff, interactions through social media platforms, and digital surveys displayed on information screens within the terminal. This interactive ecosystem provides valuable data that is carefully analyzed to improve services in line with passenger needs and aspirations.